Washer Solutions FAQ Page
My autoclave isn’t working. How do I submit a service call?
You may remit a service call via our service portal or by calling us at 800.262.1731 or emailing us at firstname.lastname@example.org
Do you offer different service plans?
Yes, we offer both time & material service as well as Preventative Maintenance Contract Plans. For more information, please visit https://www.washersolutions.com/preventive-maintenance/service-program/
How do I access my service reports?
You may access any open or completed service reports in our customer service portal
What is your onsite response time?
For all contract customers, we guarantee to be onsite within 24 hours of receiving an emergency service call.
For all others, inquire at email@example.com
What types of equipment do you service?
Washer Solutions services all makes and models of sterilization & washing equipment. For a full list of equipment that we service, please visit https://www.washersolutions.com/service-support/
Do you sell OEM parts?
Yes we provide direct replacement parts from the manufacturer of the part
What is the warranty on your parts?
Washer Solutions is pleased to offer a 30 warranty
Is there a restock fee on applicable returns?
There will be a 25% restock fee on applicable items
How do I inquire about stock on hand?
Please email us at firstname.lastname@example.org
How do I open a Net 30 account?
Please email us at email@example.com and we will send you a credit application