Washer Solutions FAQ Page

My autoclave isn’t working. How do I submit a service call?

You may remit a service call via our service portal  or by calling us at 800.262.1731 or emailing us at info@washersolutions.com

Do you offer different service plans?

Yes, we offer both time & material service as well as Preventative Maintenance Contract Plans.  For more information, please visit https://www.washersolutions.com/preventive-maintenance/service-program/

How do I access my service reports?

You may access any open or completed service reports in our customer  service portal

What is your onsite response time?

For all contract customers, we guarantee to be onsite within 24 hours of receiving an emergency service call.

For all others, inquire at info@washersolutions.com

What types of equipment do you service?

Washer Solutions services all makes and models of sterilization & washing equipment. For a full list of equipment that we service, please visit https://www.washersolutions.com/service-support/

Do you sell OEM parts?

Yes we provide direct replacement parts from the manufacturer of the part

What is the warranty on your parts?

Washer Solutions is pleased to offer a 30 warranty 

Is there a restock fee on applicable returns?

There will be a 25% restock fee on applicable items

How do I inquire about stock on hand?

Please email us at info@washersolutions.com

How do I open a Net 30 account?

Please email us at info@washersolutions.com and we will send you a credit application

Do you offer replacement parts for a Century SV120/SV116?

 Yes you can find Century SV120/SV116 parts here 

What are the common replacement parts for a 30KW Steam Generator?

The common replacement parts for a 30KW Steam Generator can be found here.

What are the common replacement parts for a 4600 Cage Washer? 

The common replacement parts for a 4600 Cage Washer can be found here